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Shipping & Returns
Do you ship internationally?
Currently, we only sell products to customers in the USA.
Production time
We print and ship your items directly from our production facility in California, USA.
Production time:
- unframed prints, stretched canvas → ships the next business day if your order is placed before 12 PM EST.
If placed after 12 PM EST, we will ship it within 2 business days. - framed prints, framed canvas → require 2-3 business days for production before shipping.
As a family business, we strive to fulfill orders as quickly as possible while ensuring the highest quality for your wall art.
Shipping:
We ship products using USPS, UPS, and FedEx. Shipping time usually takes between 2-5 business days.
Currently, we only ship products to customers in the USA.
Tracking:
Once your product has shipped, you will receive a tracking number to follow your package.
Any questions? Just email us at contact@antiquewhite.art
How long does it take to receive my order?
After your item has been produced, shipping typically takes 2-5 business days.
What materials do you use?
Only premium materials used:
- For prints, we use premium archival matte paper (230 gsm)
- Stretched archival matte canvas, 1.25" thick
- Only 100% natural wood frames
In case of any questions, feel free to contact us at contact@antiquewhite.art
What is your refund policy?
You can usually return an item within 14 days after your purchase. For more details, please check our Refund Policy.
If you have any issues with the product you ordered, please email us at contact@antiquewhite.art, and we’ll do our best to assist you.
Digital products are non-refundable due to their automated nature.
Can I order a custom size print or canvas?
Yes, we offer custom-sized canvases and prints. Just email us at contact@antiquewhite.art with the details of your order, and we'll get back to you with more information.
Copyright & AI Policy
Every product in this store is for personal use only and cannot be resold, shared, redistributed, or used for any commercial purpose.
The use of AI (including AI models training) or similar technologies to generate derivative works based on our designs for commercial purposes is strictly prohibited. Each item in our store is the result of significant creative effort, including unique human input and editing, and is therefore protected by copyright.
Unauthorized use or reproduction of our designs in any form, including AI-generated designs created with reference to our designs, or any other form of derivative work, for commercial gain, is a violation of these terms, which may result in legal action.
Digital Files (Frame TVs)
Where do I download my digital products (Frame TV)?
After completing your order, you will receive an email with a link to our website where you can download your digital files.
Once downloaded, you can find the files on your device by following the steps below:
iPhone (iOS):
1. Open the "Files" app on your iPhone.
2. Tap on "Browse" at the bottom right of the screen.
3. Under "Locations," tap "On My iPhone" or "iCloud Drive" depending on where you saved the file.
4. Navigate to the "Downloads" folder to find your file.
Android:
1. Open the "Files" or "My Files" app on your Android device.
2. Tap on "Downloads" under the "Categories" section.
3. Your downloaded files should be listed there.
Windows:
1. Open "File Explorer" on your Windows computer.
2. Click on "Downloads" from the Quick Access menu on the left.
3. Your downloaded files should be in this folder.
Mac:
1. Open the "Finder" app on your Mac.
2. In the left sidebar, click on "Downloads."
3. You should find your downloaded files in this folder.